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Information

Amallah is an established online company specialized in high end quality jewellery. We specialize in prom, party, evening and bridal wear; selecting unique designs from around the world to provide you with the perfect accessories to adorn any outfit.

Our prices are made with carefully selected Swarovski crystals, semi-precious stones and 14-22 karat gold plating. We believe in providing our customers with a unique experience, making sure that our jewellery is elegant, exceptional and above all affordable. Our exceptional selection of contemporary designs make for a perfect gift suitable for all special occasions.

Quality

All our jewellery is nickel free /hypo allergenic and is tested to comply with current EU regulations. Our prom collection is made with Swarovski crystals with base metals either brass or tin alloy with 2 layers of copper and 1 layer of palladium, marked with either AC or CZ. The bridal collection is made with semi precious stones, with 14-22 karat gold plating.

Making a purchase

Making a purchase couldn't be easier simply click on add to basket of the item you wish to buy. This will then take you through to our shopping cart. You can choose to continue shopping if you wish to buy another item or proceed to checkout. Once you proceed to checkout you will be asked to enter your Google Checkout details if you have an account or you can enter your credit card details if you do not have an account. (We do not see your financial details at any point).

Google Checkout will then send you an email to confirm the transaction.

You will receive a confirmation email from us confirming acceptance of your order.

Payment methods

We currently use Google Checkout to process orders so you may use your Google Checkout account to pay for your order or alternatively if you do not have a Google Checkout account you may use your credit card or cantact us to arrange payment via cheque made payable to Amallah.

For more details on Google Checkout please go to http://www.google.co.uk.

Orders

By placing an order online you are making an offer to purchase goods which if accepted by us will result in a binding contract.

Packaging

All items come in a gift box of which are shown on the product description.

Bespoke Service

We offer a bespoke service in which we can work together to create something completely original maybe for an upcoming wedding, prom or special occasion. Alternatively you may like an item on the website customised i.e change colours, size, length etc if so please email me to discuss your requirements. A deposit will be required prior to me starting the item of jewellery.

Postage

For all UK orders the delivery costs free no matter how much you spend! We do not accept international orders at the moment.

Delivery

We aim to deliver items within 2-3 working days. For customised designs this may be longer depending on the requirements but will be confirmed by email when the order is made. If for any reason we are unable to deliver your items within 2-3 working days you will be contacted.

Returns/Refunds

If you are not entirely satisfied with your purchase then we offer a 14 days returns policy. Please contact us to advise you are returning the item and we will then provide you with instructions for returns.

We will then refund you (minus postage) as soon as possible and in any case within 30 days.

If you wish to cancel your order please contact us as soon as possible. If the item has been dispatched you must return the item to us at your own cost. Original postage charges will not be refunded.

For your protection we recommend you use a recorded delivery service for returning items. You must also make sure that items are securely packaged and in their original condition on returning them to us.

Earrings cannot be returned due to hygiene reasons. Customised items cannot be returned.

This does not affect your statutory rights.

Faulty goods

In the unfortunate event that an item is found to faulty or damaged on receipt please contact us by email as soon as possible and return the item within 7 days for a full refund (including reimbursement of delivery charges) or exchange. We will also repair any links in handmade items if required, simply contact me and arrange for this service. This repair service is free of charge.

Out of stock items

Whilst every effort is made to ensure items are updated on screen to show they are out of stock this may not always occur. If you order an item that is temporarily out of stock we will email you to see if you wish wait for the item or cancel your order.

Privacy Policy

As we use Google Checkout we do not see any of your financial data once a purchase is made. The information we do collect includes name, address, telephone number and email address which we do not disclose to any third parties and is only used in the event of an order enquiry, mistake, or other reason relating to your purchases.

We reserve the right to refuse any order.

Your use of this website and any dispute arising of such use of the website is subject to English Law.